Kitchen Science Service Plan T&Cs

Once your Product has been installed, if you need advice on how to set it up in accordance with the manufacturer’s recommendations, so that it gives you optimum performance, you can call our Advice Centre Helpline and we will help you make sure that you have made all the right connections and run any set-up procedures properly. If this Plan is for a TV, Audio, Video or Computer Product, we will advise you how to connect it properly to other equipment which you may have.

In our experience, a large number of the problems experienced with domestic Products are caused by incorrect settings and connections, rather than by a mechanical or electrical fault. By maintaining your Product under this Plan, we aim to ensure that problems are resolved before they cause a breakdown. We want to ensure that your Product gives you optimum performance. Once a year during the term of the Plan, you can ask our Advice Centre Helpline to take you through an annual "Health Check" for your Product and we will talk you through a list of checks and adjustments you can make to ensure that your Product is operating properly. At any time during the term of the Plan, if your Product is not working as it should, please call our Advice Centre Helpline and we will try to diagnose the problem and find a solution. Where it is not possible to resolve an issue remotely, we will arrange for one of our service engineers to visit you to inspect your Product and carry out any necessary maintenance and adjustments and to complete a "Health Check".

Contact us on 0844 871 5072

If your Product stops working for any reason, (subject to the "What is not included?" Section below,) during the term of the Plan, we will endeavour to repair it or, if it is uneconomical to repair it, we will provide you with a new replacement product of similar specification, not exceeding the purchase price of the original Product. If you choose not to accept this replacement, we may offer an alternative of the same current value as the advised replacement, or at our discretion, we may provide you with vouchers to the value of the advised replacement. In the event that the Product is replaced, your Plan will end immediately. Only the person, partnership or company named in the Service Plan Agreement, can ask for assistance under this Plan.

There are some things which are not included in this Plan. They are listed below:

• This Plan only applies to the Product listed in your Service Plan Agreement. We will advise you how to connect your Product properly to other equipment and accessories, which you may have now or in the future, but we will not repair or replace them under this Plan.
• We will not unpack, assemble or install your Product under this Plan. If you are not sure how to install your Product, you should refer to the manufacturer’s instructions or arrange for this service separately.
• We will not install or adjust aerials, antennae or satellite dishes.
• This Plan is for Products which are used for normal domestic products only. If you are using your Product in a business or for non-domestic use, you will not be entitled to any of the services under the plan.
• We will not replace consumable items. These include bulbs, batteries, fuses, ink/paper for printers, vacuum belts/bags, filters, detergents and dishwasher tablets.
• You must take reasonable care of your Product. We will not repair or replace any Product, which has been abused, misused or damaged intentionally. If it shows signs of an imminent failure of parts or breakdown, DO NOT continue to use it. Please contact us as soon as you are able.
• Please do not attempt to repair or modify your Product yourself or ask anybody else to do so. We will not rectify any work, which has been carried out by somebody other than our service engineers.
• We will not repair or replace any Product which has only cosmetic damage, e.g. scratches, damage to plastic or metal trim, badges or other insignia and which doesn’t impede the normal operation of the Product
• We will not repair or replace any Product which has been damaged or does not work because of an external cause such as a computer virus, the weather, faults in the electricity, water or gas supply or defective plumbing.
• We will use our best endeavours to resolve your software problems however a fair usage policy applies and whilst we are able to offer help and advice on software issues, under no circumstances are we able to provide you with new replacement software.

You can cancel this Plan at any time by writing to our Administration Centre whose address is below. The cancellation date will be the date that we receive your notification and we will refund your Plan as follows:

If you change address or any other personal details, please write to us so that we can update our records. If you sell or give away your Product, you can transfer this Plan to the new owner. To do so, you must write to our Administration Centre giving the name and address of the new owner.

This Plan is an agreement between you and The Warranty Group Services (Isle of Man) Limited ("we", "us or " "our")

If you have an enquiry or complaint concerning any aspect of this Plan or the service you receive, please contact our Administration Centre either by calling the Administration Centre Helpline or by writing to us at The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean, Gloucestershire GL17 0AF. Please include your Plan number when you write. If you would like this document in another format, such as in large print, in Braille or on cassette, please call us on 0844 871 8061 or on textphone 0844 871 8211. If you are VAT registered and require a VAT receipt please contact our Administration Centre. The Warranty Group Services (Isle of Man) Limited is a company incorporated in the Isle of Man under company number 094279C. Its registered office address is St. George’s Court, Upper Church Street, Douglas, Isle of Man IM1 1EE.

Nothing in this Plan excludes or limits any statutory rights you may have. You can get advice about your rights from your local Citizens Advice Bureau or Trading Standards Department. Our ability to discharge our financial obligations that we have to you under this Plan are guaranteed and backed up by an independent trust fund. If you require any further details, please contact the Administration Centre. This Plan is governed by English Law.

I understand that:

Any information, which I provide pursuant to this Plan, is provided to Kitchen Science. Kitchen Science may contact me from time to time with offers of goods and services that it provides.

Kitchen Science will transfer any information that I provide pursuant to this Plan to The Warranty Group Services (Isle of Man) Limited and we may transfer your information to our agents for the purposes of administering and performing our obligations under the Plan.

We will process your information during the period that this Plan remains in force, for the purpose of administering and performing our obligations under the Plan (including, but not limited to instructing engineers to provide any of the services under the section headed "What service will be provided?" of your Plan or providing information to Kitchen Science generally).

Any information that I provide will be held and processed at all times under the Data Protection Act 1998 (as may be amended from time to time).