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Sales & returns

Payment & Prices

  • You can pay for your order by Visa, MasterCard, Delta/Connect, Switch or Amex.
  • Due to fluctuations in exchange rates we do not accept payment made by credit or debit cards from foreign banks.
  • We will not accept payment by cheque or cash on delivery.
  • All prices and products quoted are subject to alteration or withdrawal without notice from time to time.
  • We try to ensure that the prices and information on our website are accurate but we are not responsible for errors that may occur. In the event of an error occurring we will inform you as soon as possible and give you the option to confirm the order at the correct price, change your order, or cancel it. If we cannot contact you we will cancel the order and provide a full refund.
  • If billing and delivery addresses are not the same, we may require a utility bill for confirmation of address.
  • When processing your order, the information provided will be subject to credit and fraud prevention checks. For these purposes we may transfer your information to third parties and / or countries outside the EEA.
  • All prices quoted on our Web Site include VAT.
  • While all reasonable care is taken to protect the confidentiality of your order and credit card details we cannot be liable if, through no fault of our own, these details are intercepted by and used by third parties.
  • Please note that the amount payable by all customers, regardless of the method of payment, will be the same.

Ordering

  • We will acknowledge your order and confirm availability (or otherwise) by e-mail as soon as possible.
  • Any e-mail or other electronic acknowledgment by us of receipt of an order placed by you does not constitute legal acceptance by Kitchen Science of your order. Acceptance of your order, and the completion of the contract between you and Kitchen Science, will take place on despatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it.

Availability

  • All orders are subject to availability and we can only guarantee availability whilst stocks last.
  • If the goods ordered are unavailable, you will be contacted by e-mail or telephone and will have the option to either wait until the stock is available, replace it with an alternative or cancel your order.
  • We will endeavour to deliver goods within the times stated but delivery dates are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.
  • Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.

Delivery

  • Delivery is to mainland UK for all products and the Isle of Wight and Northern Ireland for selected items.
  • We require you to sign a delivery note on receipt of the goods.
  • All of our deliveries are direct from the manufacturer / supplier / our own delivery agent and charges vary by product type and manufacturer and are as shown when you place your order.
  • This charge will be clearly displayed on your order confirmation.
  • Deliveries are booked on the condition that there is reasonable access for the safe and prompt delivery of the product. Any special requirements should be notified to us at the point of ordering.
  • You will be provided with a delivery date and the relevant contact numbers when your order is confirmed.
  • The delivery service does not include installation of the product unless specified on our website.
  • We recommend that you do not book fitters to install your appliances until you have received and inspected your goods.
  • You should ensure that all manufacturer guidelines are complied with in the siting and use of the goods.
  • Kitchen Science reserve the right to charge £60 for re-delivery if the customer is not present at the agrees original delivery date.

Installation

  • Appliances can only be connected to existing standard services designed for the relevant appliance type.
  • Gas appliances must only be installed by a GasSafe registered engineer.

Returns

  • Products MUST be inspected upon delivery and refused if any damage is found. No claims for damage will be accepted after item has been signed for.
  • It is your responsibility to ensure that you have signed for the correct number of goods delivered
  • Any damage should be identified to the delivery personnel and noted on their delivery note.
  • In most cases any damage issues will be resolved by the manufacturer / supplier / Kitchen Science Customer Services at the point of delivery.
  • Do not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with this instruction will deem that you have accepted the goods and you we will be unable to return or replace them.

Cancellation

  • You have the right, under the Distance Selling Regulations, to cancel your order within seven working days of delivery, starting the day after the goods are received. This must be done in writing, via e-mail, fax or letter to our contact details listed below.
  • Under the same regulations you have a duty to take reasonable care of the products.
  • If you cancel an order after the goods have been delivered, you will be charged the ACTUAL COST of collecting the item. Because we may subsidise our delivery cost when we initially deliver the item to you, the actual cost of collection may be more than you paid for the initial delivery. The cost will be deducted from any refund that is due to you
  • Where you cancel your order under the Distance Selling Regulations, we will refund your money within 30 days of the day you cancelled your order.
  • When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that you have taken reasonable care of the goods. If we receive an item that you have not taken reasonable care of, we shall charge you a fee equivalent to the reduction in the item’s value. If the item has missing components we shall charge you a further fee to cover the cost of these items. These costs will be deducted from any refund that is due to you.
  • Special order and products made to your personal requirements cannot be returned.
  • If we are unable to supply your product within 30 days of order you are entitled to a full refund.

Faulty Items

  • All products are covered by a 12 month minimum manufacturer guarantee against faulty workmanship and materials, subject to manufacturer conditions. The details of the guarantee will be delivered with your product.
  • The guarantee will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.
  • This does not affect your rights to claim for defective or faulty goods or workmanship under the Sale of Goods Act 1979 (as amended) or the Supply of Goods and Services Act 1982.
  • If your product does not work or appears not to be working correctly, please first check the manufacturers instruction book to ensure that it has been installed and is being used correctly.
  • If your product is faulty you must in the first instance contact the manufacturer from the guarantee details provided.
  • An engineer will visit you, free of charge, and either repair your product or arrange for an exchange.
  • If an exchange is necessary, the manufacturer / supplier will arrange this without unreasonable delay and without charge.
  • If the engineer cannot find a fault with the product you may incur a call out charge.
  • You should always refer to the operating, care and maintenance instructions in relation to each product.

Refunds

  • All requests for refunds must be made in writing. Requests can be made by email to customerservices@kitchenscience.co.uk or in writing to the address at the bottom of the page.
  • All refunds due, for whatever reason, will be made within 30 days of collection of the product.
  • Any deductions applicable, such as collection charges, will be deducted from the refund due.